TERMS & CONDITIONS

 

Please take a few minutes to read the following Terms and Conditions carefully. They contain important information to you as the buyer and apply to every product bought and used from our website.

General terms and conditions of Hashtag Organics Ltd online store have been prepared in accordance with the Consumer Protection Act 1987, the Data Protection Act and the Electronic Communications Act 2000.

The online store Hashtag Organics Ltd (hereinafter referred to as the “store”) is operated by:
Company: Hashtag Organics Ltd
Address: Kyle House, Glasgow G22 7XS
Registration Number:  SC559031
Email: info@hashtagorganics.co.uk
Phone: 0141 255 1868
which is also the provider of e-commerce (hereinafter referred to as “vendor” or “Hashtag Organics Ltd”).

Terms and conditions govern the operation of an online store Hashtag Organics Ltd, rights and obligations of the user and the trade and govern the business relationship between the seller and the buyer.

The buyer is obliged by terms and conditions that are valid at the time of purchase (placing an online order). When placing an order online the user is warned about the terms and conditions each particular time which he confirms with placing an order online.

The following Terms and Conditions apply to all products, offers, services and agreements made with, or on behalf of, Hashtag Organics Ltd unless otherwise agreed in writing.

All content found on the Hashtag Organics Ltd store and any of its sub-domains is the property of Hashtag Organics Ltd and may not be republished, modified, redistributed or used without our express written consent.

We reserve the right to refuse service to anyone, at any time.

Any ambiguities in interpretations of the following cannot be used against the drafting party.

 

Accessibility Information

 

The seller commits to the wholesale buyer before he is bound by any contract or offer, provide the following information:

Company information (name and place of business, registration number).

Contact information, which enables fast and efficient communication (e-mail, phone).

The essential characteristics of products (including after-sales services and guarantees) and the period of validity of this information.

Availability of products (each product, which is offered on the site, should be available within a reasonable period of time).

Delivery units (and the manner, place and time of delivery).

Prices must be clearly and unambiguously defined and it must be clear whether they contain taxes and transport costs and other charges, and the period of validity of this information.

The method of payment and delivery or performance of, and validity of this data.

The validity of the offer.

The period within which it is possible to withdraw from the contract and conditions for withdrawal (description of the right of withdrawal in accordance with the Consumer Protection Act 1987; in cases where the consumer is in accordance with the Consumer Protection Act 1987 no right of withdrawal is expressly informed).

Interpretation of an appeal, including details of the contact person.

 

Users and Registration

 

By using Hashtag Organics Ltd store and agreeing to our Terms and Conditions, you agree that you are either of an appropriate age within your country of residence or have the consent of a responsible caregiver.

Online store Hashtag Organics Ltd allows the use of registered and unregistered users (hereinafter referred to as “Users”). In order to register with Hashtag Organics Ltd, the customer must register an account via the registration page.

Upon registration, the online store user obtains a username and password. E-mail address, username and password unambiguously define and connect the registered user of the data input. It is the sole responsibility of the customer to ensure that said credentials are reliable. If a user wants at any time to change the e-mail address to another e-mail address it is necessary to send a request to info@hashtagorganics.co.uk. It is the sole responsibility of the customer to protect their login credentials, as they are strictly confidential. Hashtag Organics Ltd is not liable for any abuse of login credentials and assumes the person using our website is the customer.

If the customer suspects that their credentials have been compromised, they must change their credential with all due haste.

Hashtag Organics Ltd employees or representatives will never ask for your password.

With a single entry via e-mail, the user becomes a guest. Thus a registered user as a guest acquires the right to purchase at the online store Hashtag Organics Ltd.

 

Products and Services

 

We reserve the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

We cannot be held accountable for any variation in the color, smell or flavor of any of our products. Hashtag Organics Ltd CBD Oil is a natural product, and subject to natural variations.

We reserve the right but are not obligated to, restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.

We may occasionally run special offers and services relating to our products through our website. We reserve the right to halt and control such offers at our own discretion.

We cannot guarantee that our services will be uninterrupted or error-free. In this situation, Hashtag Organics Ltd will contact the customer to arrange a solution.

We encourage customers to inspect their products upon receiving them, and in the case of any defects, contact us immediately.

Once an item is delivered to and accepted by, the ordained address, the risk is transferred to the customer.

 

Information

 

No information supplied by Hashtag Organics Ltd should be taken as advice or medical knowledge it is for general purpose only. Any decision made based solely on the information on this website is done at your own risk.

We reserve the right to modify any information or content present on our website and derived literature. You agree that it is your responsibility to monitor any change.

Although we endeavour to ensure that all information on our website and derived literature is correct, there may be occasional typographical errors or omissions. We reserve the right to correct these as we see fit, as well as update or cancel any order that may be affected.

 

Ordering

 

The purchase agreement between the seller and the buyer in an online store Hashtag Organics Ltd is concluded at the moment Hashtag Organics Ltd sends the first e-mail to the buyer about the status of his order (titled: “Your order has been accepted.”). From this moment on, all the prices and other terms are fixed and are valid for both the seller and the buyer. A buyer is a person whose data is indicated when placing the order. Subsequent changing customer data is not possible. Purchase agreement (i.e., the first e-mail about the status of the order) is electronically stored on the server.

 

Payment Methods

 

Payment must be received from the customer before any goods are dispatched.

We reserve the right to select and modify acceptable payment methods.

We reserve the right to refuse or cancel any order or service at our discretion.

You, the customer, agrees to ensure that all account information is up to date and relevant. Hashtag Organics Ltd is not responsible for delays or additional costs caused by inaccurate information.

In the event that the customer’s order or service is cancelled, edited or halted, Hashtag Organics Ltd will endeavour within reasonable limits to contact the customer the explain the situation.

 

Credit Card

 

Paying by credit card is seen as one of the most standard and safe ways of making a payment over the internet. At Hashtag Organics Ltd we accept both Visa and MasterCard. To use this method of payment enter your card details, expiry date and 3 digit security code (located on the back of the card) on the relevant page. Your payments should be made instantly, and we will start preparing your order right away.

 

Bank Transfer

 

If you wish to pay by direct bank transfer, you can send payment to the following details:
Company: Hashtag Organics Ltd
Bank: Barclays
Name: Hashtag Organics Ltd
Account: 00530530
Sort Code: 20-29-24

Make sure to use your order number as a reference. Note: Although instant, in many cases, a bank transfer can take up to 3 days to clear depending on where it is being transferred from. We will start packing your order as soon as your transfer clears.

 

Invoicing

When confirming the method of payment for the purchase you will receive the invoice to your e-mail address (in .pdf or .jpg format) immediately after delivery of the package or within your package.

The invoice is provided with information about the price and all costs relating to the purchase.

The buyer is obliged to check the accuracy of the information before placing an order. Later, given the objections as to the correctness of invoices issued are disregarded.

 

Prices

 

All prices found on the Hashtag Organics Ltd website include VAT unless expressly provided otherwise. Any additional costs that may occur will be displayed separately.

Prices are valid at the time of placing the order and have not a predetermined validation.

Prices are valid in the case of payment with the above-listed methods of payment under the conditions and terms written above.

We reserve the right to modify prices without a period of notice.

It may happen that the pricing information is incorrect. In this case, or in the event that the price change appears between the processing the order, Hashtag Organics Ltd will allow the buyer to cancel the purchase.

Discounts and promotional codes, and the like do not add up. Only discounts which are available for each product individually and promotional code do.

 

Promotional code

 

Promotional codes bring various benefits in the purchase and are limited in time. Active promotion code can be found on the title page advertisement, in our e-mail communications or other media.

Changing promotional code for cash is not possible. In the event that the value of the purchase is higher than the value of the voucher, the holder of promotional code has to accept a surcharge fee. The value of purchase must be higher than the value of the promotional code or voucher.

 

Shipping information

 

Hashtag Organics Ltd’s CBD products will be shipped to and within the United Kindom only. The latest techniques and services ensure that your package arrives safely, securely and in a timely manner. All Hashtag Organics Ltd’s products are shipped in discreet, unmarked packages. All Hashtag Organics Ltd’s products are sent directly from our Glasgow warehouse via DPD or by Royal Mail.

 

Delivery information

 

All Hashtag Organics Ltd’s packages are sent out to our customers by DPD courier service or Royal Mail.

The delivery time of your package depends on the service level you have chosen. Deliveries to countries within the United Kingdom usually take between 2-3 days. Please keep in mind that usual delivery times can vary depending on destination and accuracy of address details provided.

 

Return Policy

 

In the event of receiving any faulty or damaged items, within 14 days after the goods were accepted and received by the customer at the delivery address, the customer has the right to report (info@hashtagorganics.co.uk) to withdraw from the contract without having to state a reason for its decision. The deadline shall commence one day after the date of acquisition. The only cost to the consumer for the cancellation of the contract is the cost of returning the goods. Goods must be returned within 14 days of the filed notice of withdrawal.

The consumer must return all the items to the seller in their original package sealed, undamaged, unopened and in the same amount, unless the item is destroyed, damaged, lost, or its quantity is reduced, without the fault of the consumer. The consumer may not use the products freely until the withdrawal from the contract. Only when the items have been safely received and inspected, will a refund be made.

In the case of a withdrawal, where a discount code or promotional code was used, these assets are considered as discount and will not be returned to the user. The user will only be refunded the amount paid for the article. Shipping costs are non-refundable.

If you wish to return an item, please contact us by email via info@hashtagorganics.co.uk. Only once, arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 days. If you noticed upon a delivery that the item or consignment is physically damaged, it lacks content or is showing signs of opening, you may be able to file a compensation process for DPD courier service or the Royal Mail.

If you receive a damaged item, please take photos right away. Ensure that the goods are packaged safely and securely for their journey back to us, and once agreed with our customer service send the goods back to use for inspection.

 

Refunds and Replacements

 

Repayment of payments will be made as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal. Payment refund to the buyer will be made by bank transfer to his bank account.

If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via your initial payment method if possible or store credit.

Please note: Return costs incurred by the customer are non-refundable unless the item arrived damaged.

We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at info@hashtagorganics.co.uk

If your item was damaged upon delivery, you must inform us within 14 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.

 

Protection of Personal Data

 

This web store Hashtag Organics Ltd., in accordance with the Data Protection Act, is committed to protecting the personal data of its users.

For business needs Hashtag Organics Ltd gathers the following information:
Name and surname:
Billing address:
Shipping address:
E-mail address:
Contact telephone number:
Username:

Password in encrypted form, and other data that users enter into the forms on our website.
We are not responsible for the accuracy of the data entered by the users.

For the purposes of ensuring security, we also collect IP addresses from which users access the site. Each user is assigned at the beginning of the visit session a cookie for identification and monitoring of the shopping cart. Hashtag Organics Ltd can among other cookies store on your computer other things such as the identification number of a user in an encrypted form (to identify the user’s next visit), review articles (that you know which items you have already rated) and cookies of Google Analytics (analysis of visits website).

All information, except cookies, are stored on the server permanently. Session cookies are stored in the server memory only for the duration of the visit and are deleted after one hour of inactivity. Permanent cookies are stored on the visitor’s computer. Cookies are small bits of information that tell your computer about previous interactions with our website. This allows our site to operate faster, as well as remember things you have told it to, such as your username, to make it more convenient for you.

The manager can use the data in the anonymised summary form for purposes of statistical analysis. This allows us to make continual improvements. Hashtag Organics Ltd will in no case hand over the user’s data to unauthorized persons. Delivery service (e.g. DPD or Royal Mail) will be entrusted only with a user’s shipping address and contact.

Data which Hashtag Organics Ltd collects and processes will be disclosed only if such liability is determined by law or in the good-faith belief that such action is necessary for the proceedings before courts or other state bodies as well as to protect and promote the legitimate interests. For the protection of personal data is responsible also the user himself in a way that ensures the security of his e-mail address, username and password, and the appropriate software (anti-virus) to protect his computer.

 

Definitions of Data types we collect

For ease of understanding of what information we collect, we have split them into the following categories:

  • Identity Information – including our name, username, date of birth, or job title.
  • Contact information – including your email address, postal address and telephone number.
  • Profile Information – including demographic information such as postcode, preferences and interests where possible.
  • Payment Information – including but not limited to, your credit card, debit card, paypal or other payment service account information
  • Usage Information – including information about how you use our website, products or services, and technical information about how these are accessed.
  • Marketing & Communications Preferences – including information on whether you wish to receive marketing material, newsletters and other communications from Totalize Media.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all data requested by this Hashtag Organics is mandatory and failure to provide this Data may make it impossible for this website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Hashtag Organics.

Any use of Cookies – or of other tracking tools – by this Hashtag Organics or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through Hashtag Organics and confirm that they have the third party’s consent to provide the Data to them.

The Legal Basis for collecting your information

We collect this data from you on at least one of the following legal bases:

  • That you have provided your explicit consent for us to do so.
  • That we need to in order to fulfil our contractual obligations to you (which includes the provision of quotations or estimates as a result of a request from you).
  • That we have a legitimate interest in doing so for our own commercial marketing activities where our use of your data is proportionate, has a minimal impact on your privacy and is an activity that you might reasonably expect us to be engaged in.

The Purpose for processing your data

 

Data concerning our users is collected to allow Hashtag Organics to provide its services, including: the delivery of this website, analytics, contacting the user, and where applicable and with consent, marketing, direct marketing, and the fulfilment of purchases.

Information on the means of collection, purpose and legal basis for the collection of our users data is provided below:

Purpose For ProcessingPersonal Data CollectedMeans Of CollectionLawful Basis
Contacting and communicating with the user
  • Identity
  • Contact
  • Contact Form
  • Direct Contact
(a) Performance of a contract with you, or taking steps to enter a contract with you.

(b) Necessary for our legitimate interests to pursue new business and to answer user requests

Analytical data used to improve our website, products/services, content, marketing material and practices, relationships and experiences
  • Usage
  • Profile
  • Marketing & Communications
  • Cookies
  • Newsletter Preferences
Necessary for our legitimate interests to study how users interact with our website and services, define different customer types, improve our site and services and further grow our business
To fulfill purchase orders, payment, and delivery of Hashtag Organics products
  • Contact
  • Payment
  • Marketing & Communications
  • Purchase Form
(a) Performance of a contract with you, or taking steps to enter a contract with you.

(b) Consent: By making a purchase the user freely submits their information for the purposes of fulfilling their order.

Subscribe to a mailing list or newsletter, make suggestions about available services and products, company updates and other marketing services
  • Usage
  • Profile
  • Marketing & Communications
  • Contact Form
  • Newsletter Sign Ups
Necessary for our legitimate interests to interact with users and grow our business
To administer our website and protect our business and interests including data analysis, website maintenance, support, security and hosting
  • Usage
  • Profile
  • Cookies
  • Contact Forms
Necessary for our legitimate interests to protect our business from fraud, network security, data analysis

For further information about what cookies are, how they are used, what information they provide and more, please see our cookie policy.

 

Electronic advertising messages

Hashtag Organics Ltd users will be contacted via means of distance communication only if a user does not explicitly object, and in accordance with the provisions of the Electronic Communications Act 2000. This means we may occasionally send you offers or newsletters by email unless you specifically object. We will never send you spam.

Advertising e-mails will contain the following information:

Clearly and unambiguously marked as advertisements.
Consignor “Hashtag Organics Ltd” will be clearly evident.
Various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them.
It will clearly show the way to unsubscribe from receiving advertising messages.
If the customer wishes not to receive advertising messages Hashtag Organics Ltd will explicitly respect these wishes.

 

Reviews and Comments

 

Reviews, comments and opinions, written by customers, are a part of the functionality of an online store and are dedicated to the community of users.

Hashtag Organics Ltd allows the opinion to be written by any user of an online store before final publication by Hashtag Organics Ltd review. Hashtag Organics Ltd will not publish opinions or contributions which are offensive in any way, unsuitable or that the assessment does not provide benefits to other users and visitors.

 

Limitation of Liability

 

The buyer must before buying inquire information about the legality of the article in his country. We are unable to provide information on the legal status of any of our products in your country of residence. It falls to you, the buyer, to ensure that anything you purchase is legal.

Hashtag Organics Ltd does its best to ensure currency and accuracy of the information published on its web pages. However, the nature of items, delivery or price change can occur during order processing. In this case, the seller will inform the customer about the changes and allow him to cancel the contract or replace the ordered item.

Hashtag Organics Ltd is not responsible for the content of opinions on the articles written by visitors. Before publishing the review Hashtag Organics Ltd rejects those that contain obvious untruths, are inappropriate, misleading or offensive. Hashtag Organics Ltd is not responsible for the information and opinions and abstracting from any liability arising from the information provided in the opinions.

 

Complaints and Disputes

 

Hashtag Organics Ltd respects the existing consumer protection laws, and after all reasonable efforts to comply with its obligation to provide an effective system of dealing with complaints.

In the case of problems, the buyer can connect the seller via by e-mail at info@hashtagorganics.co.uk or phone 0141 255 1868. Hashtag Organics Ltd aims to correspond with the customer within 3 working days. The complaint procedure is confidential.

Hashtag Organics Ltd recognizes that the essential characteristic of consumer disputes disproportion between the economic value of the claim, and the necessary time and costs incurred in order to resolve the dispute, which is also a major barrier to the consumer to initiate proceedings before the court. Therefore, Hashtag Organics Ltd seeks their best to resolve any disputes amicably.

In accordance with legal norms, Hashtag Organics Ltd does not recognize any contractor court settlement of consumer disputes as responsible for resolving consumer disputes, which the consumer can be triggered in accordance with the Act on the extra-judicial settlement of consumer disputes.

 

Disclaimers

 

The customer agrees that their use of any product or service provided by Hashtag Organics Ltd is done at their own sole risk. All products are supplied as-is, without any express guarantees.

In no situation is Hashtag Organics Ltd or any of its affiliates liable for injury, loss, claim, or any type of damages as a result of using its services and products.

 

Changes to the Privacy Policy and Terms and Conditions

 

We reserve the right to amend its Terms and Conditions at any time without notice to the Customer. The latest Terms and Conditions can be viewed here, on the Website.

 

Contact and Questions

 

If you have any further questions, please don’t hesitate to get in contact with us.

If you have any questions, complaints or comments after reading the Terms and Conditions, please feel free to write to us or e-mail us at info@hashtagorganics.co.uk

These Terms are valid from 19.03.2018.

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